(frequently asked questions)



PRODUCT QUESTIONS

Q: What is aromatherapy?

Aromatherapy is a holistic therapy that uses essential oils to improve one’s health and psychological well-being. Essential oils are highly concentrated extracts from the aromatic parts of herbs, flowers, trees, bark and grasses. They have been in use for thousands of years. They are totally natural substances that have the ability to positively influence the mind and body.

Q. What's the difference between a fragrance oil and an essential oil?
Essential oils are naturally concentrated essences of plants, roots, flowers, leaves, fruits, etc. Fragrance oils are man-made fragrances, which alot of fragrances are combined with man-made and natural essences to create that perfect fragrance. Per our customers requests, Peaceful Scents uses both fragrance oils and essential oils. Where possible, we prefer essential oils, though for many scents (e.g. elderberry wine), the natural fragrance does not exist or is not available.

Q: Why are soy candles better than paraffin?

Soy candles produce less soot then paraffin. They are made from soy beans, not petroleum
by-products. Soy candles burn cleaner, with reduced carbon build up and virtually no pollutants! Soy bean candles are environmentally friendly, promotes the growth and care of the environment by using plants! Supports American Farmers! With our soy candles you can enjoy NO SOOT, OR SMOKE. Each candle is hand poured to ensure quality, and is made from natural soybean wax, which is processed from soybeans grown in the United States.

Q. Is there lead in your wicks?

No. We use a cotton and paper blend wick in all of our candles. No lead is ever used.

Q. How can I easily clean the jars to use as containers?

The wax is water soluble which means it will clean up with warm, soapy water. You may want to let it soak in warm to hot water to loosen the base of the wick in order to remove it.

Q. I see a some black film on the inside of the jar after burning…why?

Even though our vegetable wax is clean burning, there are a few reasons why you could get a smoky film on the inside of the jars. One reason could be that the wick was too long while burning. Try to remember to trim the wick to 1/4 inch before each lighting. Another reason could simply be smoke exiting from your lighter or match when lighting. Whatever the reason, soy bean is the cleanest burning candles you can buy.

Q. Are your products animal-tested?
No. We do not conduct animal testing. Our products are tested only on willing family members and friends.

Q. Do your products contain preservatives?
Our products contain small amounts of gentle preservatives in order to protect freshness. Anything made with water can grow molds and fungus. Peaceful Scents only uses preservatives in these type of products to protect our customers.

Q. Can I use your products if I have sensitive skin?
Individuals with sensitive skin sometimes have trouble with products containing fragrances. If you have sensitive skin, you may want to try the product on a small area of skin first. Another option is to request a low-level of scenting (email this request right after ordering). Peaceful Scents also carries unscented products.

Please read: Per the FDA. The information provided is intended solely for educational purposes and not for the purpose of rendering medical advice. The information and products featured on this site are not intended to diagnose, treat, cure, or prevent any disease.

ORDERING

Q. Do you have a minimum order?
No, all orders are accepted.

Q. In what ways can I place an order?

You may place an order via our website or by telephone

Mail: Peaceful Scents
14024 Dysprosium St. N.W.
Ramsey, MN 55303

Phone: 1-763-323-3329

Q. How can I get a brochure?

You can email us at info@peacefulscents.com or call us at: 1-763-323-3329.

Q. How do I cancel an order?

Need to cancel, no problem! Please call our Customer Service department with your order number handy at 1-763-323-3329. Please leave a voice mail message and we will call you back asap, as we are busy packing orders or creating new and exiting products. If you prefer you may email us at customer-service@peacefulscents.com
Our hours of operation are Mon.– Fri. 8am-5pm Central Time.

Q. How can I change an order I've already placed?

Need to make a change, no problem! Please call our Customer Service department with your order number handy, at 1-763-323-3329 or if you prefer you may email us at
customer-service@peacefulscents.com
Our hours of operation are listed above.

Q. Do you ship internationally?
We are very sorry, but we currently do not have the capability of accepting orders outside of the United States. We only ship within the United States (including Alaska and Hawaii).

Q. Is my credit card transaction secure?
Your credit card transactions are secure. All orders are encrypted and sent through a secure server using SSL technology to prevent information from being intercepted.

SHIPPING

Q. How long will it take for my order to arrive?

Orders are usually produced and shipped within 3 working days of being placed (often faster). For Standard Ground shipping, please allow 5 to 10 business days from the date of purchase for the product to arrive, depending on where in the U.S. you live.

Q. What methods of shipping do you offer?

Standard FedEx & UPS Ground should deliver within 5 to 10 business days from the date of purchase. For an additional charge, we can send your order via Express (2-3 business days) or Next Day Service for delivery the next business day (on orders placed before noon Central Time). Shipments to Alaska or Hawaii are available via 2nd Day or Next Day Delivery only. UPS & FedEx do not deliver to P.O. boxes

Q. When can I expect my order to ship?

Please allow our warehouse at least 48 hours (not including weekends or holidays) to prepare your order for shipment. If you have provided us with your email address, as soon as your order ships, we will send you an email to let you know.

Q. Which Carriers do you use?

For your convenience, we ship our products via UPS & FedEx.

Q. Does choosing Next Day Air mean my order will arrive tomorrow?

Not in all cases. If you order and select Next Day Air shipping, the items will ship within 24 hours and arrive on the following business day-two business days total. Please keep in mind that weekend delivery does not occur for Second or Next Day Air. Always check the product availability before ordering. If the product stock level is low, there is a chance your selection may not be available by the time your order is processed and cannot be shipped until the inventory has been replaced.

Q. Can I use a different carrier (other than those you list)?

At this time, we are limited to shipping all orders via UPS or FedEx.

Q. Do you deliver to P.O. Boxes via UPS?

Sorry, UPS & FedEx. does not deliver to P.O. boxes.

Q. How do I track my orders?

Please email or call us with your order number and we will look it up and call or email you back with the arrival day.

Q. Do you ship on weekends?

At this time, we do not ship on weekends. All orders are processed for shipment Monday-Friday.

Q. Do you charge sales tax?
Sales tax of 6.5% will be added to orders shipped in Minnesota.

Q. Can I change the shipping address after the order is placed?

Absolutely, please call 1-763-323-3329 for customer service and we will be happy to change the address provided the order has not already shipped.



RETURNS

Q. What is your guarantee of satisfaction?

Peaceful Scents provides our customers with 100% Satisfaction Guarantee. If for any reason you are not fully satisfied with your purchase, please contact us and let us know why you are unhappy. We will do everything that we can to fix the problem. Simply return the product along with a copy of your invoice (proof of purchase) within 30 days for a full refund less shipping and handling or a credit on a future purchase.
Please include a copy of your invoice with the return.

Mail to:
Peaceful Scents, Inc.
14024 Dysprosium St. N.W.
Ramsey, MN 55303

Q. How do I return an order?

For instructions on how to return your order, please email:
customer-service@peacefulscents.com, or call our Customer Service Department at
1-763-323-3329. Please see our guarantee of satisfaction above.

Q. Under what conditions may I return an order?

You may return your product for any reason. Peaceful Scents stands by each and every product. We have a 100% product satisfaction guarantee.

Q. How do I package an order for return?

If you still have the original packing materials in which it was delivered, please use them. If you no longer have the box and packing materials, just use any suitable box with enough packing to prevent breakage.

Q. Am I charged shipping for exchanges?

No, Peaceful Scents will pay for the shipping charges for exchanges.

Q. When can I expect my refund?

Your refund will be processed as soon as we receive your returned package. Generally, your may expect your refund within 2-3 weeks.

Q. What if a item is damaged in shipment?

If an item is damaged in shipping, please contact our Customer Service Department at
1-763-323-3329 for a replacement or refund.

Q. Do you have a retail store?
Not yet, but stay tuned. Popular demand is a powerful thing!

Thank you for checking out our frequently asked questions page. By looking for answers online, hopefully you get your questions answered quickly. It helps keep our costs low so that we can give you the best possible product and service.

Didn't find what you were looking for? Please contact us and we'll be happy to answer your questions. customer-service@peacefulscents.com